SubscriberWise® Risk Management Solutions will help your system achieve success with guaranteed results to your bottom line. Our solutions comprise the entire risk management process with a unique focus on service and training. When you partner with SubscriberWise®, your employees will learn from an industry veteran with years of credit and risk management experience.
Discover SubscriberWise's® Value!

SubscriberWise® has partnered with Massillon Cable TV to offer your employees an unparalleled opportunity to learn every aspect of the risk management process. We take your employees - management, CSRs, and installers - beyond classroom training and education to a practical, powerful and total learning experience with an established operator offering a myriad of services from limited cable to complete, bundled offerings including DVR/HD/VOIP. And our training is critically enhanced with real-time call center monitoring, billing and management information software utilization, and live contact between credit manager and call center employees. We'll also develop your CSRs skills with proven selling solutions and effective contact methods for difficult, high risk subscribers. Your CSRs will learn how to ask for security deposits from high risk subscribers at the same time they develop customer loyalty, close sales, and substantially mitigate your losses! A Win-Win value proposition for your system enhanced with the most powerful training experience available to your employees.

Having incorporated SubscriberWise® Risk Management Solutions, Massillon Cable TV knows firsthand the benefits of a comprehensive risk management policy. Massillon Cable operates two systems in Massillon and Wooster, Ohio with 47,000 total subscribers. During the past 4 years, Massillon Cable has achieved a 100% recovery rate on expensive inventory, eliminated parental and identity theft, continued to grow its subscriber base in all categories, and has recently reached an average of $20,000 monthly in paid security deposits! Massillon Cable's systems have reduced bad debts and equipment loss to almost zero during the same period!


SubscriberWise® can offer your system the same excellent ROI. And our solutions can be tailored to your risk tolerance. We will give you the tools and know how to achieve incredible results. It all starts with an understanding of your subscriber's behavior.

SubscriberWise® solutions are comprehensive and include everything you need to implement a successful policy including:

access to TransUnion's® robust consumer data and FICO® scoring
training management, credit manager(s), CSRs, and installers
developing an approval and sales approach for highest risk subscribers
cross selling and marketing opportunities for qualified subscribers
setting appropriate deposit limits for service and equipment
understanding FCRA and regulatory guidelines
understanding Creditor vs. Debt Collector status
developing mission statements, adverse action notices, customer contact policies
understanding scoring and risk models
understanding and identifying customer fraud
collections and debt recovery
developing essential alliances with SubscriberWise® Partners

To learn more, contact SubcriberWise® today.

 

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